Complain Procedures

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Complain Procedures

If you encounter any issues or have complaints regarding your trip, we value your feedback and want to address your concerns promptly. Our team is available around the clock to assist you. To initiate the complaints procedure, please contact our customer support through the provided means of contact:


  • Martine +1 646 707 7336
  • Isabelle +1 646 895 5778

Email: [email protected]


When reaching out, please provide detailed information about the nature of your complaint, including dates, locations, and any relevant documentation. We are committed to investigating every concern thoroughly and working towards a satisfactory resolution. Your feedback is crucial to enhancing our services, and we appreciate your patience as we strive to make your travel experience as smooth and enjoyable as possible.

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