{"id":10863,"date":"2024-01-04T05:59:52","date_gmt":"2024-01-04T05:59:52","guid":{"rendered":"https:\/\/madtoursandevents.com\/?page_id=10863"},"modified":"2025-12-09T16:35:21","modified_gmt":"2025-12-09T16:35:21","slug":"complain-procedures","status":"publish","type":"page","link":"https:\/\/madtoursandevents.com\/pt\/complain-procedures\/","title":{"rendered":"Complain Procedures"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"sus-banner-row\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid slider-rev mtt-title-img-row vc_row-no-padding\"><div class=\"mtt-title-img-col wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"sus-banner\" class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element vc_custom_1704347928861  mtt-title-img\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"450\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Complain-Banner\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg 1400w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-300x96.jpg 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-1024x329.jpg 1024w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-768x247.jpg 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-18x6.jpg 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-600x193.jpg 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-100x32.jpg 100w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid main-dropdown-img dtt-dropdown-img\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"down-arrow-icon\" class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  sus-down-arrow\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"#sec1\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/main-drop-arrow.png\" class=\"vc_single_image-img attachment-full\" alt=\"purple down Arrow Icon in Small Size\" title=\"main-drop-arrow\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  3lines\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"14\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/All-Lines.png\" class=\"vc_single_image-img attachment-full\" alt=\"Three orange color link with no background\" title=\"All Lines\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"sec1\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid dtt-cvd-bg dtt-cv-bg\"><div class=\"dtt-cv-p wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" id=\"complain-description-eng\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 id=\"sus-desc-title\" style=\"font-weight: 400; text-align: center;\"><b>Complain Procedures<\/b><\/h2>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"complain-img alignright wp-image-10866\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png\" alt=\"\" width=\"500\" height=\"308\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-768x473.png 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-18x12.png 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-600x369.png 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-100x62.png 100w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01.png 780w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/strong><\/p>\n<p style=\"font-weight: 400;\">If you encounter any issues or have complaints regarding your trip, we value your feedback and want to address your concerns promptly. Our team is available around the clock to assist you. To initiate the complaints procedure, please contact our customer support through the provided means of contact:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Isabelle <strong>+1 646 895 5778<\/strong><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Email:<\/strong>\u00a0<a href=\"mailto:contact@madtoursandevents.com\">contact@madtoursandevents.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">When reaching out, please provide detailed information about the nature of your complaint, including dates, locations, and any relevant documentation. We are committed to investigating every concern thoroughly and working towards a satisfactory resolution. Your feedback is crucial to enhancing our services, and we appreciate your patience as we strive to make your travel experience as smooth and enjoyable as possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Complain Procedures If you encounter any issues or have complaints regarding your trip, we value your feedback and want to address your concerns promptly. Our team is available around the clock to assist you. To initiate the complaints procedure, please contact our customer support through the provided means of contact: &nbsp; Isabelle +1 646 895 [...]","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-10863","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complain Procedures<\/title>\n<meta name=\"description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madtoursandevents.com\/pt\/complain-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complain Procedures\" \/>\n<meta property=\"og:description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/madtoursandevents.com\/pt\/complain-procedures\/\" \/>\n<meta property=\"og:site_name\" content=\"Mad Tours &amp; Events\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/madnewyorkcitytours\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-09T16:35:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@madfuntours\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/\",\"url\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/\",\"name\":\"Complain Procedures\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/madtoursandevents.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Complain-Image01-300x185.png\",\"datePublished\":\"2024-01-04T05:59:52+00:00\",\"dateModified\":\"2025-12-09T16:35:21+00:00\",\"description\":\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/#primaryimage\",\"url\":\"https:\\\/\\\/madtoursandevents.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Complain-Image01-300x185.png\",\"contentUrl\":\"https:\\\/\\\/madtoursandevents.com\\\/wp-content\\\/uploads\\\/2024\\\/01\\\/Complain-Image01-300x185.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/complain-procedures\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/madtoursandevents.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complain Procedures\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/#website\",\"url\":\"https:\\\/\\\/madtoursandevents.com\\\/\",\"name\":\"Mad Tours & Events\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/madtoursandevents.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/#organization\",\"name\":\"Mad Tours & Events\",\"url\":\"https:\\\/\\\/madtoursandevents.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/madtoursandevents.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Logo.png\",\"contentUrl\":\"https:\\\/\\\/madtoursandevents.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Logo.png\",\"width\":204,\"height\":55,\"caption\":\"Mad Tours & Events\"},\"image\":{\"@id\":\"https:\\\/\\\/madtoursandevents.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/madnewyorkcitytours\",\"https:\\\/\\\/x.com\\\/madfuntours\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complain Procedures","description":"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/madtoursandevents.com\/pt\/complain-procedures\/","og_locale":"pt_PT","og_type":"article","og_title":"Complain Procedures","og_description":"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.","og_url":"https:\/\/madtoursandevents.com\/pt\/complain-procedures\/","og_site_name":"Mad Tours &amp; Events","article_publisher":"https:\/\/www.facebook.com\/madnewyorkcitytours","article_modified_time":"2025-12-09T16:35:21+00:00","og_image":[{"url":"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@madfuntours","twitter_misc":{"Tempo estimado de leitura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/madtoursandevents.com\/complain-procedures\/","url":"https:\/\/madtoursandevents.com\/complain-procedures\/","name":"Complain Procedures","isPartOf":{"@id":"https:\/\/madtoursandevents.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/madtoursandevents.com\/complain-procedures\/#primaryimage"},"image":{"@id":"https:\/\/madtoursandevents.com\/complain-procedures\/#primaryimage"},"thumbnailUrl":"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png","datePublished":"2024-01-04T05:59:52+00:00","dateModified":"2025-12-09T16:35:21+00:00","description":"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.","breadcrumb":{"@id":"https:\/\/madtoursandevents.com\/complain-procedures\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/madtoursandevents.com\/complain-procedures\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/madtoursandevents.com\/complain-procedures\/#primaryimage","url":"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png","contentUrl":"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png"},{"@type":"BreadcrumbList","@id":"https:\/\/madtoursandevents.com\/complain-procedures\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/madtoursandevents.com\/"},{"@type":"ListItem","position":2,"name":"Complain Procedures"}]},{"@type":"WebSite","@id":"https:\/\/madtoursandevents.com\/#website","url":"https:\/\/madtoursandevents.com\/","name":"Mad Tours & Events","description":"","publisher":{"@id":"https:\/\/madtoursandevents.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/madtoursandevents.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/madtoursandevents.com\/#organization","name":"Mad Tours & Events","url":"https:\/\/madtoursandevents.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/madtoursandevents.com\/#\/schema\/logo\/image\/","url":"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/Logo.png","contentUrl":"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/Logo.png","width":204,"height":55,"caption":"Mad Tours & Events"},"image":{"@id":"https:\/\/madtoursandevents.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/madnewyorkcitytours","https:\/\/x.com\/madfuntours"]}]}},"_links":{"self":[{"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/pages\/10863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/comments?post=10863"}],"version-history":[{"count":13,"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/pages\/10863\/revisions"}],"predecessor-version":[{"id":13471,"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/pages\/10863\/revisions\/13471"}],"wp:attachment":[{"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/media?parent=10863"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/categories?post=10863"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/madtoursandevents.com\/pt\/wp-json\/wp\/v2\/tags?post=10863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}