{"id":13723,"date":"2026-02-02T14:33:39","date_gmt":"2026-02-02T14:33:39","guid":{"rendered":"https:\/\/madtoursandevents.com\/?page_id=13723"},"modified":"2026-04-06T05:19:32","modified_gmt":"2026-04-06T05:19:32","slug":"sustainability-policy","status":"publish","type":"page","link":"https:\/\/madtoursandevents.com\/fr\/sustainability-policy\/","title":{"rendered":"Politique de Durabilit\u00e9"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"sus-banner-row\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid slider-rev mtt-title-img-row vc_row-no-padding\"><div class=\"mtt-title-img-col wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"sus-banner\" class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element vc_custom_1770042725606  mtt-title-img\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"450\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Sustainability-Policy-BANNER-01\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01.jpg 1400w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01-300x96.jpg 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01-1024x329.jpg 1024w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01-768x247.jpg 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01-18x6.jpg 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01-600x193.jpg 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/Sustainability-Policy-BANNER-01-100x32.jpg 100w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid main-dropdown-img dtt-dropdown-img\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"down-arrow-icon\" class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  sus-down-arrow\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"#sec1\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/main-drop-arrow.png\" class=\"vc_single_image-img attachment-full\" alt=\"purple down Arrow Icon in Small Size\" title=\"main-drop-arrow\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  3lines\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"14\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/All-Lines.png\" class=\"vc_single_image-img attachment-full\" alt=\"Three orange color link with no background\" title=\"All Lines\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"sec1\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid dtt-cvd-bg dtt-cv-bg\"><div class=\"dtt-cv-p wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" id=\"sus-description\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 id=\"sus-desc-title\" style=\"font-weight: 400; text-align: center;\"><strong>Politique de Durabilit\u00e9<\/strong><\/h2>\n<h4 style=\"font-weight: 400; text-align: left;\"><strong>Introduction<\/strong><\/h4>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"sust-img alignright wp-image-10726\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/02\/earth-158805_1280.png\" alt=\"\" width=\"684\" height=\"672\" \/><\/strong><\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"color: #252525;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours and Events reconna\u00eet son r\u00f4le et son influence significatifs dans la promotion d\u2019un tourisme durable. En tant qu\u2019agence de voyages, nous interagissons avec un large \u00e9ventail d\u2019acteurs du secteur touristique, notamment des tour-op\u00e9rateurs, des h\u00f4tels, des prestataires de transport, des guides, des restaurants, des attractions et nos pr\u00e9cieux clients. Afin de maximiser les impacts positifs et de minimiser les effets n\u00e9gatifs du tourisme dans le cadre de nos op\u00e9rations, nous nous engageons \u00e0 adopter et \u00e0 promouvoir des pratiques durables responsables. Nous nous effor\u00e7ons \u00e9galement \u00e0 inspirer nos clients et partenaires \u00e0 faire de m\u00eame.<\/span><\/span><\/span><\/p>\n<h3 lang=\"en-PH\" align=\"left\"><strong><span style=\"font-family: Times New Roman, serif;\"><span style=\"color: #252525;\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\"><br \/>\nNotre Mission<\/span><\/span><\/span><\/span><\/strong><\/h3>\n<div id=\"SP-Mission-1\">MAD Tours and Events, un tour-op\u00e9rateur r\u00e9ceptif progressiste, se consacre \u00e0 offrir aux visiteurs une exp\u00e9rience locale authentique en facilitant une immersion culturelle et environnementale \u00e0 travers des collaborations significatives avec des prestataires locaux. Nous reconnaissons notre responsabilit\u00e9 de nous engager activement avec les prestataires, les visiteurs et le grand public afin de promouvoir la durabilit\u00e9 \u00e0 travers la participation civique et la pr\u00e9servation des ressources culturelles locales dans nos destinations de voyage.<br><br>\nDans le domaine du conseil en voyages personnalis\u00e9s, notre engagement envers la durabilit\u00e9 se manifeste pleinement. Nous accordons une importance non seulement au plaisir de vos exp\u00e9riences de voyage, mais \u00e9galement \u00e0 leur impact environnemental et \u00e9thique. Dans le cadre de nos conseils de voyage personnalis\u00e9s, nous informons nos clients des alternatives durables chaque fois qu\u2019elles sont disponibles. Cela englobe un large \u00e9ventail d\u2019aspects, allant des h\u00e9bergements \u00e9cologiques aux excursions responsables, en passant par les forfaits de voyage et les options de transport \u00e9cologiques.<\/div>\n<p>&nbsp;<\/p>\n<div id=\"SP-Mission-2\">Notre objectif est de fournir une perspective globale sur les choix qui correspondent \u00e0 vos valeurs et contribuent au tourisme durable. En proposant ces alternatives durables, nous permettons \u00e0 nos clients de prendre des d\u00e9cisions responsables qui enrichissent leurs voyages et contribuent \u00e0 l\u2019am\u00e9lioration de notre plan\u00e8te. Votre exp\u00e9rience de voyage ne concerne pas uniquement la destination, mais aussi la mani\u00e8re dont vous y arrivez et l\u2019impact positif que vous laissez derri\u00e8re vous.<\/div>\n<p>&nbsp;<\/p>\n<h3 id=\"our-vision-title\" lang=\"en-PH\" align=\"left\"><strong><span style=\"font-family: Times New Roman, serif;\"><span style=\"color: #252525;\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">Notre Vision<\/span><\/span><\/span><\/span><\/strong><\/h3>\n<p align=\"left\"><span style=\"color: #252525;\"><span style=\"font-family: TT Wellingtons;\"><span lang=\"en-PH\">Notre vision est de promouvoir des exp\u00e9riences de voyage et de tourisme consciencieuses et exceptionnelles, offrant aux visiteurs un aper\u00e7u authentique de nos destinations et de leurs cultures respectives. Parall\u00e8lement, nous nous engageons \u00e0 prot\u00e9ger et \u00e0 pr\u00e9server les ressources naturelles et humaines des communaut\u00e9s pour le b\u00e9n\u00e9fice des g\u00e9n\u00e9rations actuelles et futures, tant pour les touristes que pour les populations locales.<\/span><\/span><\/span><\/p>\n<p align=\"left\"><span style=\"color: #252525;\">\u00a0<\/span><\/p>\n<h1 class=\"western\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: x-large;\">Politique de Durabilit\u00e9<\/span><\/span><\/h1>\n<h2 class=\"western\" lang=\"en-PH\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">1. Engagement en mati\u00e8re de durabilit\u00e9<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events op\u00e8re en tant que tour-op\u00e9rateur r\u00e9ceptif responsable avec la durabilit\u00e9 int\u00e9gr\u00e9e dans la mani\u00e8re dont les itin\u00e9raires sont con\u00e7us, les fournisseurs sont s\u00e9lectionn\u00e9s et les exp\u00e9riences sont propos\u00e9es. Notre approche de la durabilit\u00e9 refl\u00e8te les pratiques d\u00e9crites dans notre candidature Travelife et se concentre sur la minimisation des impacts n\u00e9gatifs tout en maximisant les contributions positives aux destinations, aux communaut\u00e9s et \u00e0 l\u2019environnement.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Nous utilisons la plateforme Travelife comme principal outil de gestion et de reporting en mati\u00e8re de durabilit\u00e9. Les performances, les proc\u00e9dures et les am\u00e9liorations en mati\u00e8re de durabilit\u00e9 sont document\u00e9es au sein de la plateforme et r\u00e9vis\u00e9es r\u00e9guli\u00e8rement.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events se conforme \u00e0 toutes les l\u00e9gislations locales, nationales et internationales applicables relatives au droit du travail, aux droits humains, aux droits des enfants, \u00e0 la protection de l\u2019environnement, \u00e0 la protection des consommateurs et \u00e0 la conduite \u00e9thique des affaires. L\u2019entreprise applique une politique de tol\u00e9rance z\u00e9ro \u00e0 l\u2019\u00e9gard de la corruption, des pots-de-vin, du travail forc\u00e9, du travail des enfants, de la discrimination et de toute forme d\u2019abus des droits humains<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">2. Gestion de la durabilit\u00e9<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">En raison de la taille et de la structure op\u00e9rationnelle de l\u2019entreprise, la gestion de la durabilit\u00e9 est int\u00e9gr\u00e9e dans la prise de d\u00e9cision quotidienne plut\u00f4t que g\u00e9r\u00e9e par un d\u00e9partement s\u00e9par\u00e9. Les responsabilit\u00e9s en mati\u00e8re de durabilit\u00e9 sont coordonn\u00e9es en interne et soutenues par des proc\u00e9dures document\u00e9es, la communication avec les fournisseurs et le syst\u00e8me de reporting Travelife.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les performances en mati\u00e8re de durabilit\u00e9 sont examin\u00e9es en continu dans le cadre des op\u00e9rations normales et mises \u00e0 jour formellement dans la plateforme Travelife lorsque des changements pertinents se produisent. Cela garantit que les pratiques d\u00e9clar\u00e9es, les preuves et les politiques restent align\u00e9es.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">3. Gestion interne : Politique sociale et droits humains<\/span><\/span><\/h2>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">Exploitation et harc\u00e8lement<\/span><\/span><\/h3>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events applique une politique de tol\u00e9rance z\u00e9ro \u00e0 l\u2019\u00e9gard de toute forme d\u2019exploitation commerciale, sexuelle ou autre, ou de harc\u00e8lement, en particulier impliquant des enfants, des adolescents, des femmes, des minorit\u00e9s et d\u2019autres groupes vuln\u00e9rables.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">L\u2019entreprise ne promeut pas, ne facilite pas et ne tol\u00e8re pas des activit\u00e9s, des fournisseurs ou des comportements susceptibles de conduire \u00e0 l\u2019exploitation, \u00e0 l\u2019abus ou au harc\u00e8lement. Tous les partenaires, guides et collaborateurs sont tenus de se conformer aux lois locales, nationales et internationales applicables et de maintenir une conduite \u00e9thique en toutes circonstances.<br><br><\/span><\/span><\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Tout cas suspect\u00e9 ou signal\u00e9 d\u2019exploitation ou de harc\u00e8lement est pris au s\u00e9rieux, trait\u00e9 imm\u00e9diatement et peut entra\u00eener la r\u00e9siliation de la collaboration. Cette politique est communiqu\u00e9e \u00e0 travers des lignes directrices internes, les pratiques de s\u00e9lection des fournisseurs et des initiatives continues de formation et de sensibilisation.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 align=\"left\"><\/h3>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">Main-d\u2019\u0153uvre et conditions de travail \u00e9quitables<\/span><\/span><\/h3>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events op\u00e8re selon un mod\u00e8le de travail \u00e0 domicile et collabore avec des contractants ind\u00e9pendants, des freelances, des guides locaux, des chauffeurs et des partenaires de destination.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">L\u2019entreprise s\u2019engage \u00e0 :<\/span><\/span><\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Respecter toutes les lois du travail applicables<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Mettre en place des accords contractuels \u00e9quitables et transparents<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Assurer un paiement ponctuel et \u00e9quitable pour les services rendus<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Respecter la libert\u00e9 d\u2019association<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Garantir l\u2019\u00e9galit\u00e9 des chances et la non-discrimination<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Maintenir des relations de travail s\u00fbres, respectueuses et professionnelles<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Le travail forc\u00e9, le travail des enfants, la traite des \u00eatres humains et la discrimination fond\u00e9e sur le genre, la race, la nationalit\u00e9, la religion, l\u2019\u00e2ge, le handicap ou l\u2019orientation sexuelle sont strictement interdits.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 align=\"left\"><\/h3>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">Formation et sensibilisation<\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La sensibilisation \u00e0 la durabilit\u00e9 et la conduite \u00e9thique sont soutenues par :<\/span><\/span><\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Des orientations internes en mati\u00e8re de durabilit\u00e9<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Une communication continue avec les partenaires concernant les normes de tourisme responsable<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">L\u2019encouragement \u00e0 participer \u00e0 des formations reconnues en mati\u00e8re de durabilit\u00e9, y compris les cours Travelife<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">4. Gestion interne : Responsabilit\u00e9 environnementale<\/span><\/span><\/h2>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">4.1 Pratiques de bureau et op\u00e9rationnelles<\/span><\/span><\/h3>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events fonctionne comme une petite entreprise avec une structure de travail \u00e0 distance et \u00e0 domicile, ce qui limite consid\u00e9rablement son empreinte environnementale directe. <br><br>\n\nLa responsabilit\u00e9 environnementale est int\u00e9gr\u00e9e comme principe op\u00e9rationnel standard et appliqu\u00e9e \u00e0 travers:<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Une documentation et une communication num\u00e9riques<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">L\u2019\u00e9vitement des impressions inutiles<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Une utilisation consciente de l\u2019\u00e9nergie et des ressources dans les environnements de travail \u00e0 domicile<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les consid\u00e9rations de durabilit\u00e9 sont syst\u00e9matiquement int\u00e9gr\u00e9es dans la conception des itin\u00e9raires, la s\u00e9lection des fournisseurs, la communication avec les clients et la collaboration avec les partenaires, avec un accent sur les voyages \u00e0 faible impact, l\u2019engagement communautaire et l\u2019am\u00e9lioration continue.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">4.2 Responsabilit\u00e9 climatique et sensibilisation au carbone<\/span><\/span><\/h3>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events applique une contribution carbone \u00e0 tous les clients dans le cadre de son approche de responsabilit\u00e9 climatique et de sensibilisation au carbone.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Cette contribution carbone :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Est syst\u00e9matiquement incluse dans les propositions aux clients<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Vise \u00e0 accro\u00eetre la sensibilisation \u00e0 l\u2019impact environnemental du voyage<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Soutient des initiatives environnementales et de conservation li\u00e9es aux destinations dans lesquelles l\u2019entreprise op\u00e8re<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Ce m\u00e9canisme refl\u00e8te une approche de responsabilit\u00e9 partag\u00e9e et traite les \u00e9missions in\u00e9vitables li\u00e9es aux voyages.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">5. Politique de durabilit\u00e9 des fournisseurs et partenaires<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events travaille en \u00e9troite collaboration avec un r\u00e9seau de fournisseurs et de partenaires locaux. Les consid\u00e9rations de durabilit\u00e9 sont int\u00e9gr\u00e9es dans la s\u00e9lection des fournisseurs et la collaboration.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La pr\u00e9f\u00e9rence est donn\u00e9e aux fournisseurs qui :<\/span><\/span><\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Sont d\u00e9tenus localement ou g\u00e9r\u00e9s localement<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Op\u00e8rent en conformit\u00e9 avec les lois applicables<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Respectent les droits humains et les normes du travail<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">D\u00e9montrent des pratiques environnementales responsables<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Contribuent positivement aux communaut\u00e9s locales<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les attentes en mati\u00e8re de durabilit\u00e9 sont communiqu\u00e9es lors de l\u2019int\u00e9gration et de la collaboration. Les partenariats peuvent \u00eatre interrompus si des violations \u00e9thiques, sociales ou environnementales graves sont identifi\u00e9es.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">6. Transport<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Lors de la s\u00e9lection des moyens de transport pour les clients, MAD Tours &amp; Events \u00e9quilibre l\u2019impact environnemental avec la s\u00e9curit\u00e9, le confort et la faisabilit\u00e9 logistique. <br><br>Les mesures appliqu\u00e9es incluent :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">L\u2019\u00e9vitement des vols inutiles au sein des destinations<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La s\u00e9lection de moyens de transport adapt\u00e9s \u00e0 la taille du groupe<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La collaboration avec des prestataires de transport professionnels et conformes \u00e0 la l\u00e9gislation<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les \u00e9missions li\u00e9es au transport sont prises en compte \u00e0 travers l\u2019approche de contribution carbone de l\u2019entreprise.<br><br> <\/span><\/span><\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les d\u00e9cisions relatives au transport sont prises de mani\u00e8re \u00e9quilibr\u00e9e, en tenant compte des objectifs de durabilit\u00e9, de la s\u00e9curit\u00e9 des clients, de l\u2019accessibilit\u00e9 et des conditions sp\u00e9cifiques aux destinations.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">7. H\u00e9bergement<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events applique une approche orient\u00e9e vers la durabilit\u00e9 dans la s\u00e9lection des h\u00e9bergements comme pratique op\u00e9rationnelle standard.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">Fournisseurs d\u2019h\u00e9bergement \u2013 Politique de durabilit\u00e9 et de conformit\u00e9<\/span><\/span><\/h3>\n<div>MAD Tours &amp; Events travaille principalement avec des prestataires d\u2019h\u00e9bergement via des plateformes tierces \u00e9tablies et des cha\u00eenes h\u00f4teli\u00e8res internationales. Bien que des contrats directs ne soient g\u00e9n\u00e9ralement pas en place, l\u2019entreprise applique des exigences obligatoires en mati\u00e8re de durabilit\u00e9 et de conformit\u00e9 \u00e0 tous les fournisseurs d\u2019h\u00e9bergement s\u00e9lectionn\u00e9s au nom des clients.<\/div>\n<p>&nbsp;<\/p>\n<div>Les prestataires d\u2019h\u00e9bergement sont tenus de se conformer \u00e0 toutes les lois et r\u00e9glementations locales, nationales et internationales applicables, y compris celles relatives aux droits humains, \u00e0 la protection des enfants, aux normes du travail, \u00e0 la lutte contre la corruption, \u00e0 la gestion des d\u00e9chets et \u00e0 la protection de la biodiversit\u00e9. Toute forme de travail des enfants, d\u2019exploitation, de discrimination ou de mauvaise conduite environnementale est strictement interdite.<\/div>\n<p>&nbsp;<\/p>\n<div>Dans les cas o\u00f9 un prestataire d\u2019h\u00e9bergement est reconnu en violation de ces principes, MAD Tours &amp; Events se r\u00e9serve le droit de mettre fin imm\u00e9diatement \u00e0 la coop\u00e9ration et de retirer l\u2019h\u00e9bergement des offres futures. Cette politique est appliqu\u00e9e syst\u00e9matiquement lors des processus de s\u00e9lection et de r\u00e9vision des fournisseurs et fait partie des engagements plus larges de durabilit\u00e9 de l\u2019entreprise.<\/div>\n<p>&nbsp;<\/p>\n<div>Dans les cas o\u00f9 un prestataire d\u2019h\u00e9bergement est reconnu en violation de ces principes, MAD Tours &amp; Events se r\u00e9serve le droit de mettre fin imm\u00e9diatement \u00e0 la coop\u00e9ration et de retirer l\u2019h\u00e9bergement des offres futures. Cette politique est appliqu\u00e9e syst\u00e9matiquement lors des processus de s\u00e9lection et de r\u00e9vision des fournisseurs et fait partie des engagements plus larges de durabilit\u00e9 de l\u2019entreprise.<\/div>\n<p>&nbsp;<\/p>\n<div>Si un h\u00e9bergement contract\u00e9 est jug\u00e9 compromettre l\u2019int\u00e9grit\u00e9 et l\u2019acc\u00e8s de la communaut\u00e9 locale aux ressources essentielles, aux services essentiels, aux moyens de subsistance et aux sites importants, MAD Tours and Events se r\u00e9serve le droit de r\u00e9silier le contrat sans pr\u00e9avis.\nEn plus des exigences minimales de conformit\u00e9, la pr\u00e9f\u00e9rence est donn\u00e9e aux prestataires d\u2019h\u00e9bergement qui d\u00e9montrent une responsabilit\u00e9 environnementale et sociale, d\u00e9tiennent des certifications reconnues en mati\u00e8re de durabilit\u00e9 ou appliquent des pratiques de durabilit\u00e9 clairement v\u00e9rifiables. Les options d\u2019h\u00e9bergement durable sont activement promues et clairement communiqu\u00e9es aux clients chaque fois qu\u2019elles sont disponibles et adapt\u00e9es \u00e0 l\u2019itin\u00e9raire.<\/div>\n<p>&nbsp;<\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">8. Activit\u00e9s et excursions<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Toutes les activit\u00e9s et excursions propos\u00e9es par MAD Tours &amp; Events sont con\u00e7ues pour :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Respecter les coutumes locales, les traditions et le patrimoine culturel<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Prot\u00e9ger les ressources naturelles et la faune<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">\u00c9viter de nuire aux personnes, aux animaux et \u00e0 l\u2019environnement<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Soutenir les moyens de subsistance et les entreprises locales<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les activit\u00e9s impliquant l\u2019exploitation animale, la d\u00e9gradation de l\u2019environnement ou des pratiques contraires \u00e0 l\u2019\u00e9thique ne sont pas propos\u00e9es.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">9. Guides touristiques et repr\u00e9sentants locaux<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events accorde la priorit\u00e9 \u00e0 la collaboration avec des guides locaux et des repr\u00e9sentants comme \u00e9l\u00e9ment central du tourisme responsable.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les guides et partenaires locaux sont tenus de :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Op\u00e9rer l\u00e9galement et de mani\u00e8re \u00e9thique<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">D\u00e9montrer une forte connaissance locale et une sensibilit\u00e9 culturelle<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Communiquer aux clients un comportement responsable<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events maintient des lignes directrices internes en mati\u00e8re de durabilit\u00e9 con\u00e7ues pour soutenir la mise en \u0153uvre responsable des itin\u00e9raires. Ces lignes directrices couvrent la conception responsable des itin\u00e9raires, les bonnes pratiques environnementales pendant les visites, le respect des communaut\u00e9s et des cultures locales, la protection de la faune et les principes du tourisme \u00e9thique, ainsi qu\u2019une communication claire et transparente avec les clients.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les guides touristiques et les partenaires locaux sont encourag\u00e9s \u00e0 participer \u00e0 des formations reconnues en mati\u00e8re de durabilit\u00e9, y compris les cours Travelife, afin de garantir l\u2019alignement avec des normes internationales reconnues de tourisme responsable.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">10. Destinations et communaut\u00e9s<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events se concentre sur le tourisme r\u00e9ceptif qui met en valeur des exp\u00e9riences authentiques, significatives et ancr\u00e9es localement.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">L\u2019entreprise contribue positivement aux destinations et \u00e0 la protection de la biodiversit\u00e9 en :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Soutenant les entreprises locales, les guides et les fournisseurs ind\u00e9pendants<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Encourageant les achats responsables et le respect culturel<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Priorisant les visites \u00e0 pied, les transports publics et d\u2019autres options de mobilit\u00e9 \u00e0 faible impact<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Fournissant une documentation de voyage num\u00e9rique et des outils de retour d\u2019exp\u00e9rience favorisant l\u2019am\u00e9lioration continue<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events soutient des initiatives de protection de l\u2019environnement et de la biodiversit\u00e9 align\u00e9es avec les destinations dans lesquelles elle op\u00e8re.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\" align=\"left\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">11. Communication et protection des clients<\/span><\/span><\/h2>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">11.1 Marketing responsable<\/span><\/span><\/h3>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events s\u2019engage \u00e0 une communication honn\u00eate, pr\u00e9cise et transparente. Toutes les d\u00e9clarations li\u00e9es \u00e0 la durabilit\u00e9 reposent sur des pratiques r\u00e9elles et des proc\u00e9dures document\u00e9es. L\u2019entreprise \u00e9vite activement toute forme de greenwashing.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"western\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">11.2 Communication sur la durabilit\u00e9<\/span><\/span><\/h3>\n<p lang=\"en-PH\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les clients sont inform\u00e9s de :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La contribution carbone incluse dans les itin\u00e9raires<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les comportements de voyage responsables<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les consid\u00e9rations culturelles et environnementales pertinentes pour leur voyage<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<h3 class=\"western\" align=\"left\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">11.3 Protection des donn\u00e9es et vie priv\u00e9e<\/span><\/span><\/h3>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les donn\u00e9es des clients sont trait\u00e9es de mani\u00e8re responsable et conform\u00e9ment \u00e0 la l\u00e9gislation applicable en mati\u00e8re de protection des donn\u00e9es. Les clients sont inform\u00e9s de la mani\u00e8re dont leurs donn\u00e9es sont utilis\u00e9es et prot\u00e9g\u00e9es.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">12. Exp\u00e9rience client, sant\u00e9 et s\u00e9curit\u00e9<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events s\u2019engage \u00e0 garantir que toutes les exp\u00e9riences clients soient s\u00fbres, positives et g\u00e9r\u00e9es de mani\u00e8re professionnelle. L\u2019entreprise applique des proc\u00e9dures claires pour prot\u00e9ger la sant\u00e9, la s\u00e9curit\u00e9 et le bien-\u00eatre des clients tout au long de leur exp\u00e9rience de voyage.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Lorsque cela est applicable, les politiques et directives op\u00e9rationnelles couvrent les sujets suivants :<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les consid\u00e9rations de sant\u00e9 et de s\u00e9curit\u00e9 pendant les visites et activit\u00e9s<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les proc\u00e9dures d\u2019urgence et la gestion des incidents<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La gestion appropri\u00e9e des groupes et des tailles de groupe<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La s\u00e9curit\u00e9 des transports et la mobilit\u00e9 responsable<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les achats responsables et les conseils concernant les souvenirs ill\u00e9gaux ou interdits<\/span><\/span><\/p>\n<\/li>\n<li>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La protection des enfants, des adolescents et d\u2019autres groupes vuln\u00e9rables dans les contextes touristiques<\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Ces mesures visent \u00e0 minimiser les risques, garantir le confort des clients et respecter les normes du tourisme responsable.<\/span><\/span><\/p>\n<h2 lang=\"en-PH\"><\/h2>\n<h2 class=\"western\" lang=\"en-PH\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">13. Retours, satisfaction et r\u00e9clamations<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">MAD Tours &amp; Events maintient des canaux de communication ouverts et accessibles avec ses clients et encourage les retours \u00e0 tout moment.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Les retours et r\u00e9clamations sont trait\u00e9s de mani\u00e8re rapide, transparente et professionnelle. Les contributions des clients, y compris celles li\u00e9es \u00e0 la durabilit\u00e9, sont examin\u00e9es et utilis\u00e9es pour am\u00e9liorer la qualit\u00e9 des services, les proc\u00e9dures op\u00e9rationnelles et la performance en mati\u00e8re de durabilit\u00e9.<\/span> <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contactez-nous :<\/strong><\/p>\n<p><strong>T\u00e9l\u00e9phone:<\/strong> +1 (917) 615-9553<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@madtoursandevents.com\">contact@madtoursandevents.com<\/a><\/p>\n<h2 lang=\"en-PH\"><\/h2>\n<p>&nbsp;<\/p>\n<h2 class=\"western\" lang=\"en-PH\"><span style=\"font-family: TT Wellingtons;\"><span style=\"font-size: large;\">14. Responsabilit\u00e9, gouvernance et r\u00e9vision<\/span><\/span><\/h2>\n<p lang=\"en-PH\" align=\"left\"><span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">Tous les collaborateurs, partenaires et fournisseurs impliqu\u00e9s dans la prestation des exp\u00e9riences de MAD Tours &amp; Events sont tenus de soutenir et de respecter cette Politique de Durabilit\u00e9 dans le cadre de leurs r\u00f4les respectifs.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p lang=\"en-PH\" align=\"left\"><a name=\"Bookmark\"><\/a> <span style=\"font-family: Times New Roman, serif;\"><span style=\"font-family: TT Wellingtons;\">La responsabilit\u00e9 globale de la coordination, de la mise en \u0153uvre et du suivi de cette politique incombe \u00e0 la Green Team, compos\u00e9e du propri\u00e9taire et du coordinateur d\u00e9sign\u00e9 de la durabilit\u00e9. Tout employ\u00e9, contractant, guide, partenaire ou partie prenante peut signaler des pr\u00e9occupations li\u00e9es \u00e0 la durabilit\u00e9, \u00e0 la conduite \u00e9thique, aux droits humains ou aux impacts environnementaux directement \u00e0 la direction de l\u2019entreprise ou au coordinateur de la durabilit\u00e9. Les signalements sont trait\u00e9s de mani\u00e8re confidentielle, examin\u00e9s objectivement et trait\u00e9s conform\u00e9ment \u00e0 cette politique et aux exigences l\u00e9gales applicables.<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p align=\"left\"><span style=\"font-family: TT Wellingtons;\">Cette Politique de Durabilit\u00e9 est r\u00e9vis\u00e9e p\u00e9riodiquement et mise \u00e0 jour \u00e0 mesure que les pratiques op\u00e9rationnelles, les exigences l\u00e9gales ou les priorit\u00e9s en mati\u00e8re de durabilit\u00e9 \u00e9voluent.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contactez-nous :<\/strong><\/p>\n<p><strong>T\u00e9l\u00e9phone:<\/strong> +1 (917) 615-9553<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:sustainability@madtoursandevents.com\">sustainability@madtoursandevents.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Sustainability Policy Introduction MAD Tours and Events acknowledges our significant role and influence in fostering sustainable tourism. As a travel agency, we interact with a diverse range of tourism stakeholders, including tour operators, hotels, transportation providers, tour guides, eateries, attractions, and our valued customers. To maximize the positive impacts and minimize the negative effects of [...]","protected":false},"author":7,"featured_media":13871,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[50],"tags":[],"class_list":["post-13723","page","type-page","status-publish","has-post-thumbnail","hentry","category-eco"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sustainability Policy<\/title>\n<meta name=\"description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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