{"id":10863,"date":"2024-01-04T05:59:52","date_gmt":"2024-01-04T05:59:52","guid":{"rendered":"https:\/\/madtoursandevents.com\/?page_id=10863"},"modified":"2025-12-09T16:35:21","modified_gmt":"2025-12-09T16:35:21","slug":"complain-procedures","status":"publish","type":"page","link":"https:\/\/madtoursandevents.com\/fr\/complain-procedures\/","title":{"rendered":"R\u00e9clamation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"sus-banner-row\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid slider-rev mtt-title-img-row vc_row-no-padding\"><div class=\"mtt-title-img-col wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"sus-banner\" class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element vc_custom_1704347928861  mtt-title-img\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"450\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Complain-Banner\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg 1400w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-300x96.jpg 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-1024x329.jpg 1024w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-768x247.jpg 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-18x6.jpg 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-600x193.jpg 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-100x32.jpg 100w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid main-dropdown-img dtt-dropdown-img\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"down-arrow-icon\" class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  sus-down-arrow\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"#sec1\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/main-drop-arrow.png\" class=\"vc_single_image-img attachment-full\" alt=\"purple down Arrow Icon in Small Size\" title=\"main-drop-arrow\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  3lines\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"14\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/All-Lines.png\" class=\"vc_single_image-img attachment-full\" alt=\"Three orange color link with no background\" title=\"All Lines\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"sec1\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid dtt-cvd-bg dtt-cv-bg\"><div class=\"dtt-cv-p wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 id=\"sus-desc-title\" style=\"font-weight: 400; text-align: center;\"><b>Proc\u00e9dures de reclamation<\/b><\/h2>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"complain-img alignright wp-image-10866\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png\" alt=\"\" width=\"500\" height=\"308\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-768x473.png 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-18x12.png 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-600x369.png 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-100x62.png 100w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01.png 780w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/strong><\/p>\n<p style=\"font-weight: 400;\">Si vous rencontrez des probl\u00e8mes ou avez des plaintes concernant votre voyage, nous appr\u00e9cions vos commentaires et souhaitons traiter vos pr\u00e9occupations rapidement. Notre \u00e9quipe est disponible 24 heures sur 24 pour vous assister. Pour initier la proc\u00e9dure de r\u00e9clamation, veuillez contacter notre service client\u00e8le via les moyens de contact fournis :<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Martine <strong>+1 646 707 7336<\/strong><\/li>\n<li style=\"font-weight: 400;\">Isabelle <strong>+1 646 895 5778<\/strong><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Email:<\/strong>\u00a0<a href=\"mailto:contact@madtoursandevents.com\">contact@madtoursandevents.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Lorsque vous nous contactez, veuillez fournir des informations d\u00e9taill\u00e9es sur la nature de votre plainte, y compris les dates, les lieux et toute documentation pertinente. Nous nous engageons \u00e0 enqu\u00eater minutieusement sur chaque pr\u00e9occupation et \u00e0 travailler en vue d&#8217;une r\u00e9solution satisfaisante. Vos retours sont cruciaux pour am\u00e9liorer nos services, et nous appr\u00e9cions votre patience alors que nous nous effor\u00e7ons de rendre votre exp\u00e9rience de voyage aussi fluide et agr\u00e9able que possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Proc\u00e9dures de reclamation Si vous rencontrez des probl\u00e8mes ou avez des plaintes concernant votre voyage, nous appr\u00e9cions vos commentaires et souhaitons traiter vos pr\u00e9occupations rapidement. Notre \u00e9quipe est disponible 24 heures sur 24 pour vous assister. Pour initier la proc\u00e9dure de r\u00e9clamation, veuillez contacter notre service client\u00e8le via les moyens de contact fournis : &nbsp; [...]","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-10863","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complain Procedures<\/title>\n<meta name=\"description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madtoursandevents.com\/fr\/complain-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complain Procedures\" \/>\n<meta property=\"og:description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/madtoursandevents.com\/fr\/complain-procedures\/\" \/>\n<meta property=\"og:site_name\" content=\"Mad Tours &amp; 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