{"id":11207,"date":"2024-02-29T06:50:15","date_gmt":"2024-02-29T06:50:15","guid":{"rendered":"https:\/\/madtoursandevents.com\/privacy-policy-2\/"},"modified":"2026-04-08T22:49:35","modified_gmt":"2026-04-08T22:49:35","slug":"privacypolicy","status":"publish","type":"page","link":"https:\/\/madtoursandevents.com\/es\/privacypolicy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"privpol-banner-row\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid slider-rev mtt-title-img-row vc_row-no-padding\"><div class=\"mtt-title-img-col wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"sus-banner\" class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element vc_custom_1709191862301  mtt-title-img\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"450\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"PrivacyPolicy-HEADER01\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01.jpg 1400w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01-300x96.jpg 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01-1024x329.jpg 1024w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01-768x247.jpg 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01-18x6.jpg 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01-600x193.jpg 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/02\/PrivacyPolicy-HEADER01-100x32.jpg 100w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<hr \/>\n<p>&nbsp;<\/p>\n<h2><b>Customer and Website Privacy Policy<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Welcome to <\/span><strong><a href=\"https:\/\/madtoursandevents.com\/es\/\">https:\/\/madtoursandevents.com<\/a><\/strong><span style=\"font-weight: 400;\"> (the \u201cSite\u201d).<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Mad Tours And Events (\u201cwe\u201d, \u201cour\u201d, or \u201cthe Company\u201d) understands that privacy is important to visitors, clients, and business partners. This Privacy Policy explains how we collect, use, store, and share personal information when users visit our website or engage our services for travel planning, reservations, and event organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This policy applies to both:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> Visitors browsing our website (\u201cVisitors\u201d)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2022 Clients and businesses using our services to organize travel or events (\u201cAuthorized Customers\u201d)<\/span><\/li>\n<\/ul>\n<h3><b>1. Personally Identifiable Information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u201cPersonally Identifiable Information\u201d refers to any information that identifies or can be used to identify, contact, or locate an individual.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This may include, but is not limited to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Travel details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passport information when required<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company information (for corporate clients)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Personally Identifiable Information does not include anonymous or aggregated data that cannot identify a specific individual.<\/span><\/p>\n<h3><b>2. Information We Collect<\/b><\/h3>\n<h3><b>Website Visitors<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When visiting our website, we may collect:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IP address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Browser type<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Device information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Website usage data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cookies and analytics information<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This information helps us improve our website and user experience.<\/span><\/p>\n<h3><b>Clients Requesting Quotes or Travel Services<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When requesting a quote, itinerary, or travel services, we may collect:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Country of residence<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Travel dates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Destination preferences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of travelers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Special travel requests<\/span><\/li>\n<\/ul>\n<h3><b>Clients Booking Travel Services<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When confirming a booking with Mad Tours &amp; Events, additional information may be required in order to complete reservations with travel suppliers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This may include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full legal name (as listed on passport)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of birth<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passport information when required by travel providers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Emergency contact details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Billing information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment details<\/span><\/li>\n<\/ul>\n<h3><b>3. Purpose of Data Collection<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Mad Tours &amp; Events collects personal information solely for legitimate business purposes. The collection of this personal data is essential for the contractual performance, and in case of refusal to provide it, the Client may face difficulties in the execution of the service, which cannot give rise to any liability on the part of <\/span><b>MAD Tours and Events<\/b><span style=\"font-weight: 400;\">. This personal data is collected solely for the purpose of managing <\/span><b>MAD Tours and Events<\/b><span style=\"font-weight: 400;\">\u2019 clients within the framework of contract conclusion and execution, based on the Client\u2019s consent. The data is used only for the purposes to which the Client has consented. More specifically, these purposes are:<\/span><\/p>\n<p><strong>\u00a0including:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preparing travel proposals and itineraries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Making hotel reservations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Booking transportation services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Reserving tours, activities, and experiences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Organizing corporate events and group travel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Communicating with clients regarding their travel program<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Processing payments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Providing customer support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Complying with legal or regulatory obligations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identification of persons using and\/or booking the services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formalization of the contractual relationship<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Execution of the services booked with <\/span><b>MAD Tours and Events<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Management of contracts and reservations (including room allocation and travel arrangements)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communication to partners for the execution of services by the relevant partners<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accounting, including management of Client accounts and monitoring of the Client relationship<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processing of operations related to Client management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commercial communications, marketing, and client engagement<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Personal data is never collected for unrelated purposes.<\/span><\/p>\n<h3><b>4. Sharing Information for Contractual Travel Services<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In order to deliver travel services and confirm reservations, MAD Tours and Events may share necessary client information with third-party service providers involved in the travel program.<\/span><\/p>\n<p><strong>These may include:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hotels and accommodation providers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transportation companies (private drivers, transfers, etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tour guides and activity providers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restaurants and event venues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ticketing providers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insurance providers when applicable<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment processors and banks<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Only the minimum information required to complete the booking is shared.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This sharing of information is necessary for the execution of travel services and contractual obligations between the client and the service providers<\/span><b>.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">MAD Tours And Events does not sell or rent personal data to third parties for marketing purposes<\/span><b>.<\/b><\/p>\n<h3><b>5. Third Party Service Providers<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Certain third-party service vendors may collect information directly when processing services, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credit card companies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment processors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Banks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Insurance providers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These providers operate under their own privacy policies and security standards.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MAD Tours and Events does not control how these third parties manage their data but works with reputable providers.<\/span><\/p>\n<h3><b>6. How Information Is Stored and Protected<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Personally Identifiable Information collected by MAD Tours And Events is stored securely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Security measures include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restricted access to authorized staff only<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Password-protected systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Secure booking and communication platforms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encryption protocols for sensitive information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regular monitoring of security practices<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While we take commercially reasonable measures to maintain security, no internet system can be guaranteed to be completely secure.<\/span><\/p>\n<h3><b>7. Cookies and Website Analytics<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our website uses cookies to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understand visitor preferences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve website functionality<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analyze website traffic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Protect user sessions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Users can disable cookies through their browser settings.<\/span><\/p>\n<h3><b>8. Data Retention<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Mad Tours And Events retains personal data only as long as necessary for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivery of travel services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accounting and administrative requirements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Legal and regulatory obligations<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When data is no longer required, it is securely archived for a maximum of 5 years. The personal data related to the Client\u2019s credit card are stored exclusively for the period necessary to complete the transaction.<\/span><\/p>\n<h3><b>9. Client Rights<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Visitors and clients may:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request access to their personal data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request corrections to inaccurate information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Request deletion of personal information where legally permitted<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opt out of certain communications<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Requests can be made by contacting us using the information below.<\/span><\/p>\n<h3><b>10. Legal Disclosure<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">MAD Tours and Events may disclose personal information if required by law, court order, subpoena, or when necessary to protect the safety and rights of clients, visitors, or the company.<\/span><\/p>\n<h3><b>11. Links to Other Websites<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our website may contain links to third-party websites.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MAD Tours and Events is not responsible for the privacy practices of external websites, and we encourage users to review their privacy policies.<\/span><\/p>\n<h3><b>12. Changes to this Privacy Policy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">MAD Tours And Events may update this Privacy Policy periodically. Changes will be posted on our website.<\/span><\/p>\n<p><a href=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2026\/03\/Customer-and-Website-Privacy-Policy-2026-English-Version-1.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Download Privacy Policy PDF<\/strong><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"&nbsp; Customer and Website Privacy Policy Welcome to https:\/\/madtoursandevents.com (the \u201cSite\u201d). Mad Tours And Events (\u201cwe\u201d, \u201cour\u201d, or \u201cthe Company\u201d) understands that privacy is important to visitors, clients, and business partners. This Privacy Policy explains how we collect, use, store, and share personal information when users visit our website or engage our services for travel [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-11207","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Mad Tours &amp; Events<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madtoursandevents.com\/es\/privacypolicy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Mad Tours &amp; 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