{"id":10863,"date":"2024-01-04T05:59:52","date_gmt":"2024-01-04T05:59:52","guid":{"rendered":"https:\/\/madtoursandevents.com\/?page_id=10863"},"modified":"2025-12-09T16:35:21","modified_gmt":"2025-12-09T16:35:21","slug":"complain-procedures","status":"publish","type":"page","link":"https:\/\/madtoursandevents.com\/es\/complain-procedures\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"sus-banner-row\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid slider-rev mtt-title-img-row vc_row-no-padding\"><div class=\"mtt-title-img-col wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"sus-banner\" class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element vc_custom_1704347928861  mtt-title-img\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"450\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Complain-Banner\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg 1400w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-300x96.jpg 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-1024x329.jpg 1024w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-768x247.jpg 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-18x6.jpg 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-600x193.jpg 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-100x32.jpg 100w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid main-dropdown-img dtt-dropdown-img\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"down-arrow-icon\" class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  sus-down-arrow\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"#sec1\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/main-drop-arrow.png\" class=\"vc_single_image-img attachment-full\" alt=\"purple down Arrow Icon in Small Size\" title=\"main-drop-arrow\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  3lines\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"14\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/All-Lines.png\" class=\"vc_single_image-img attachment-full\" alt=\"Three orange color link with no background\" title=\"All Lines\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"sec1\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid dtt-cvd-bg dtt-cv-bg\"><div class=\"dtt-cv-p wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 id=\"sus-desc-title\" style=\"font-weight: 400; text-align: center;\"><b>Procedimientos de reclamaci\u00f3n<\/b><\/h2>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"complain-img alignright wp-image-10866\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png\" alt=\"\" width=\"500\" height=\"308\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-768x473.png 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-18x12.png 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-600x369.png 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-100x62.png 100w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01.png 780w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/strong><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Si se encuentra con alg\u00fan problema o tiene alguna queja sobre su viaje, valoramos sus comentarios y queremos resolver sus dudas con prontitud. Nuestro equipo est\u00e1 disponible las 24 horas del d\u00eda para ayudarle. Para iniciar el procedimiento de reclamaci\u00f3n, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente a trav\u00e9s de los medios de contacto facilitados:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Martine <strong>+1 646 707 7336<\/strong><\/li>\n<li style=\"font-weight: 400;\">Isabelle <strong>+1 646 895 5778<\/strong><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Correo electr\u00f3nico:<\/strong>\u00a0<a href=\"mailto:contact@madtoursandevents.com\">contact@madtoursandevents.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cuando se ponga en contacto con nosotros, facil\u00edtenos informaci\u00f3n detallada sobre la naturaleza de su queja, incluyendo fechas, lugares y cualquier documentaci\u00f3n pertinente. Nos comprometemos a investigar a fondo todos los problemas y a trabajar para encontrar una soluci\u00f3n satisfactoria. Sus comentarios son cruciales para mejorar nuestros servicios, y le agradecemos su paciencia mientras nos esforzamos por hacer que su experiencia de viaje sea lo m\u00e1s agradable y fluida posible.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Procedimientos de reclamaci\u00f3n Si se encuentra con alg\u00fan problema o tiene alguna queja sobre su viaje, valoramos sus comentarios y queremos resolver sus dudas con prontitud. Nuestro equipo est\u00e1 disponible las 24 horas del d\u00eda para ayudarle. Para iniciar el procedimiento de reclamaci\u00f3n, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente a trav\u00e9s [...]","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-10863","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complain Procedures<\/title>\n<meta name=\"description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madtoursandevents.com\/es\/complain-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complain Procedures\" \/>\n<meta property=\"og:description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/madtoursandevents.com\/es\/complain-procedures\/\" \/>\n<meta property=\"og:site_name\" content=\"Mad Tours &amp; 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