{"id":10863,"date":"2024-01-04T05:59:52","date_gmt":"2024-01-04T05:59:52","guid":{"rendered":"https:\/\/madtoursandevents.com\/?page_id=10863"},"modified":"2025-12-09T16:35:21","modified_gmt":"2025-12-09T16:35:21","slug":"complain-procedures","status":"publish","type":"page","link":"https:\/\/madtoursandevents.com\/de\/complain-procedures\/","title":{"rendered":"BESCHWERDEVERFAHREN"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div id=\"sus-banner-row\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid slider-rev mtt-title-img-row vc_row-no-padding\"><div class=\"mtt-title-img-col wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"sus-banner\" class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element vc_custom_1704347928861  mtt-title-img\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"450\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"\" title=\"Complain-Banner\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner.jpg 1400w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-300x96.jpg 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-1024x329.jpg 1024w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-768x247.jpg 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-18x6.jpg 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-600x193.jpg 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Banner-100x32.jpg 100w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid main-dropdown-img dtt-dropdown-img\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div id=\"down-arrow-icon\" class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  sus-down-arrow\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<a href=\"#sec1\" target=\"_self\" class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"94\" height=\"94\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/main-drop-arrow.png\" class=\"vc_single_image-img attachment-full\" alt=\"purple down Arrow Icon in Small Size\" title=\"main-drop-arrow\" \/><\/a>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center wpb_content_element  3lines\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"14\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2021\/08\/All-Lines.png\" class=\"vc_single_image-img attachment-full\" alt=\"Three orange color link with no background\" title=\"All Lines\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"sec1\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid dtt-cvd-bg dtt-cv-bg\"><div class=\"dtt-cv-p wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" id=\"complain-description-eng\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 id=\"sus-desc-title\" style=\"font-weight: 400; text-align: center;\"><b>BESCHWERDEVERFAHREN<\/b><\/h2>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"complain-img alignright wp-image-10866\" src=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png\" alt=\"\" width=\"500\" height=\"308\" srcset=\"https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-300x185.png 300w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-768x473.png 768w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-18x12.png 18w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-600x369.png 600w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01-100x62.png 100w, https:\/\/madtoursandevents.com\/wp-content\/uploads\/2024\/01\/Complain-Image01.png 780w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/strong><\/p>\n<p style=\"font-weight: 400;\">Wenn Sie w\u00e4hrend Ihrer Reise auf Probleme sto\u00dfen oder Beschwerden haben, sch\u00e4tzen wir Ihr Feedback sehr und m\u00f6chten Ihre Anliegen umgehend bearbeiten. Unser Team steht Ihnen rund um die Uhr zur Verf\u00fcgung, um Sie zu unterst\u00fctzen. Um das Beschwerdeverfahren einzuleiten, wenden Sie sich bitte \u00fcber die angegebenen Kontaktm\u00f6glichkeiten an unseren Kundenservice:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Isabelle <strong>+1 646 895 5778<\/strong><\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Email:<\/strong>\u00a0<a href=\"mailto:contact@madtoursandevents.com\">contact@madtoursandevents.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400;\">Bitte geben Sie bei Ihrer Kontaktaufnahme detaillierte Informationen zu Ihrer Beschwerde an, einschlie\u00dflich Daten, Orte und relevanter Unterlagen. Wir verpflichten uns, jedes Anliegen gr\u00fcndlich zu pr\u00fcfen und auf eine zufriedenstellende L\u00f6sung hinzuarbeiten. Ihr Feedback ist entscheidend, um unsere Dienstleistungen zu verbessern, und wir danken Ihnen f\u00fcr Ihre Geduld, w\u00e4hrend wir daran arbeiten, Ihre Reiseerfahrung so reibungslos und angenehm wie m\u00f6glich zu gestalten.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Complain Procedures If you encounter any issues or have complaints regarding your trip, we value your feedback and want to address your concerns promptly. Our team is available around the clock to assist you. To initiate the complaints procedure, please contact our customer support through the provided means of contact: &nbsp; Isabelle +1 646 895 [...]","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-10863","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complain Procedures<\/title>\n<meta name=\"description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madtoursandevents.com\/de\/complain-procedures\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complain Procedures\" \/>\n<meta property=\"og:description\" content=\"We are committed to safeguarding and conserving the natural and human resources of the communities for the enjoyment of current and future generations, both for tourists and locals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/madtoursandevents.com\/de\/complain-procedures\/\" \/>\n<meta property=\"og:site_name\" content=\"Mad Tours &amp; 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